TrustCompass is committed to making our marketing site, trust scan, trust centers, and signed-in product usable by everyone, including people who rely on assistive technologies.
Conformance target
We aim to meet WCAG 2.2 Level AA. New screens are designed and reviewed against that target; existing screens are progressively remediated.
What we test
- Keyboard-only navigation across all interactive elements.
- Visible focus rings on every focusable control.
- Color contrast for text, icons, and UI states in both light and dark themes.
- Semantic HTML, landmark regions, and accessible names on buttons, links, and form controls.
- Screen-reader compatibility with current versions of NVDA, JAWS, VoiceOver, and TalkBack.
- Reduced-motion preference is respected for animations.
Known limitations
- Some data-dense tables (findings, RoPA, audit log) are still being optimised for screen-reader summarisation.
- Charts currently provide visual rendering plus a numeric summary. Full keyboard data-point navigation is on the roadmap.
- Uploaded customer evidence (PDFs, screenshots) is not guaranteed accessible — that content is controlled by the uploading organisation.
Standards we map to
- WCAG 2.2 AA (W3C)
- EN 301 549 (EU public-sector and procurement)
- Section 508 (US federal) — informational mapping for buyers
- Nigerian Disability Act 2018 — digital accommodations principles
Report a barrier
If something blocks you from using TrustCompass, email accessibility@trustcompass.io. Please include the page URL, what you were trying to do, and the assistive technology you were using. We aim to acknowledge within 2 business days and provide a remediation plan within 10 business days.
Enforcement
If you are not satisfied with our response, you may contact your local accessibility regulator (e.g. the Nigerian Human Rights Commission for Nigeria, or your national equality body in the EU/UK).